The instructional email includes two important pieces of information. The first is your client’s access code, which links their iPhone or Android device to your Mentegram dashboard. The second is a link they will use to download the app, if they haven’t already done so. If this email is lost, their access code can be found in the Manage section of your client’s page in your dashboard, and the apps can be found in Read more

When you first create your account, you will be directed to the Add New Client page to begin setting up your client list. To access this page normally, simply click View All Clients then Add New Client.

To add a client, you will only need to enter your their first name (or nickname) and email address. Then, they will receive an email with further instructions. Many providers add Read more

Your clients are unique, that’s why.

Mentegram allows you to build your own tracking questionnaires. We built this feature to empower you to reach the specific treatment goals set by you and your clients. There is a simple mantra that we’ve followed in building Mentegram: Ask daily. Respond electronically (link). However, there is now a second mantra: the best tool is specific to each client.

Despite what you may have learned in school, we want you to write personalized questions for your clients. Here are several reasons why:

1) Standardized measures have a specific purpose; do not overuse them.

Standardized tools such as the Beck Depression Inventory, the Daily Anxiety Assessment, and many others are fantastic tools. Teams of researchers have spent years fine-tuning every question to the point where we know that a score of 19 may mean that Peter is okay, while a score of 20 is worrisome.

These scales have a very important role: to compare your client to the population, discerning between what is ‘normal’ and what needs attention. They quantify, compare and evaluate. In other words, they assess. You can do that with Mentegram, in fact we will shortly have important news about Mentegram and assessment. However the power of daily tracking is not about assessment. It’s about understanding.

2) Personalized questionnaires are the best way to understand your client.

No standardized tool has been, or could be, written that spans all the nuanced, personal struggles encountered by your clients. Mary’s anxiety around sexuality is different than Peter’s, is different than Pat’s. To suggest that a single tool should be used for all of them would be like giving a surgeon a butter knife.

With Mentegram, you can write your own questions, so you create the tools that are specific to each client’s treatment. Sometimes whether your client is ‘doing well’ is not as important as understanding their automatic thoughts around certain trauma. Perhaps you need to specifically redirect their thinking about their aunt. For that sort of precision, a standardized test falls short.

3) Do not worry, you will write fine questionnaires. 

Psychometrics are important when we attempt to quantify data, and compare your client against the population. When you are using Mentegram to encourage mindfulness journaling, you are working to gain deeper insight into your client’s goings-on. You do not need to worry about measurement invariance, reliability and discriminant validity (if you love talking about such concepts, reach out to me, I love geeking out about measurement. – IH). All that matters is that you build a set of questions that makes sense to your particular client, who will be answering them. Whatever you might come up with, it will be fine. We have done a lot of research, and we are certain that you that you will write fine questionnaires.

4) Personally relevant questionnaires improve client engagement.

Ask yourself, what seems more willing to meet you halfway: a standardized survey or a questionnaire tailored to your goals? When you take the moment to set up a personalized questionnaire for your client, engagement improves. Standardized tools get you 80% there, but they don’t relate back to the subject matter on the intimate level that your approach does. It’s that attention and involvement that keeps clients thinking, processing and showing up to sessions on time, ready to do the hard work.

It’s as easy as talking with your clients, and writing brief, meaningful questionnaires. You will be surprised how well they work. And if you encounter a problem, you have the power to change the questions. It’s that Simple.

 

 

There’s no shortage of niche companies who promise a way to boost user experience and help build relationships by offering an interactive support widget. They stress that it’s easily installed and lifts your customer service out of the dark ages, but what about security? If a third-party application suffers a breach, then it may also compromise the system(s) where it was so easily installed.

This is why we, here at Mentegram, chose to roll up our sleeves and develop our own. Since our goal was to provide a link to our support team from the dashboard, it would have been a mistake to allow any third-party software into such a sensitive area. This is especially true considering that such an app would likely need to interact with a central server, accessed by each of its other current users. Not only would a third- Read more

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Wouldn’t it be great to have a phone with infinite battery life; one that could never be lost, stolen, or ruined during an unexpected ride through the laundry? Frankly, yes it would. However, until that technology arrives, the simple truth is that everyone will occasionally find themselves without a phone.

To cope with these sporadic lapses of mobile connectivity, Mentegram has developed a new web application for clients to use to track their experiences. The new app is intended as a temporary backup to minimize the tracking data that is lost, when a client’s phone becomes unavailable. Read more

We’ve created a new tutorial video that to walk you through everything you’ll need to get up and running with Mentegram. So take a look, then give it a shot.

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Do you find these sort of tutorials helpful? Let us know by contacting us at hello@mentegram.com.

 

Youcognize has spent the last two months aligning our technology with HIPAA regulations. We understand the importance of security and privacy regarding health data, and are upgrading our systems to be state-of-the-art. Read on about current status and important dates in the near future.

Read more

When we launched last fall, we launched only with an app for Android devices. Although Android is a fine platform with many users, from the onset it was clear that we needed to also build and app for the iPhone. We worked diligently to bring our iPhone users the same polished experience we delivered on Android, and today delivered. We are happy to announce that our  iPhone app is live on the App Store. Another milestone reached, so many more exciting things ahead.

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Hint: ask a few questions daily, and let your client respond electronically.

Finding the right way to ask questions and get the information you want may seem like an inscrutable art. Much research in psychology and related disciplines aims to understand what particular features of questionnaires and surveys entice the highest response rates and yield the most precise information from respondents. The findings suggest the following three aspects make great questionnaires:

Read more

 It is not every day you get to click a button and all of sudden something about the world is different. Today we pressed one such button. We published Youcgonize App in the Google Play store. It is there, public, and available for all of you to use. Today was a good day.

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