There are three main key performance indicators (KPIs) that are currently used to evaluate healthcare technology. These KPIs are collectively known as the “Triple Aim,” and include: improving patient experience, improving the health of the populations and reducing health care costs per capita. However, according to Andrey Ostrovsky, doctor and co-founder of Care At Hand in an article, in MedCity News, there is no correlation between investments made in health care through the Affordable Care Act (ACA) and improved patient care. Despite this, we have been living up to these aims in order to better serve patients and their clinicians as we all seek an improved mental and behavioral health care environment.
Therapy and generally seeking mental health care can be very demanding on patients, especially if they are introverted or have a stigma against such care. This demands that improving the patient experience is among health care’s KPIs, for if citizens are uncomfortable seeking the care they need, preventative treatment becomes less of an option for them. In an effort to improve patient experience, the Mentegram app increases patient’s contact with their care provider, making mental health treatment less of a one-off event and more of a habit. Uploading daily moods and behavioral information, and receiving positive reinforcement in response to faithful tracking makes clients feel more cared-for and improves the experience of treatment. Moreover, with an easy to use app with simple displays, daily tracking on beloved smart devices helps take the stigma out of mental help treatment, garnering positives attitudes toward care.
The ultimate goal of any health care provider should be to improve the health of the population. Likewise, one of our aims is to improve the administration of mental and behavioral health care among the masses. By combining patient engagement and therapy, we give clinicians more information about their clients, allowing them to adjust treatment plans faster, identify triggers and build stronger relationships with clients in the short time they spend together. Combined, these benefits help to improve the mental and behavioral health of the population, an enormous achievement in a world where, in America alone, 62 million people have a mental health concern that requires professional attention.
Seventeen per cent of patients are readmitted within 30 days of discharge, introducing inefficiencies in the administration of mental health care. As we know, the budget for such care in America and worldwide is limited, and many people, at some level, cannot afford to spare whatever resources are required for continued treatment. Our program helps identify areas in mental health treatment that need more emphasis, preventing major patient relapses and making therapy sessions a more interactive and effective experience. In constant contact with therapists through the Mentegram app, patients feel more at ease during sessions and are more likely to offer useful insights during weekly sessions. When more and better work gets done during therapy sessions, the chances of relapses after care are reduced. This improves the efficiency of care, and reduces the burden of expensive post-care treatment.
All in all, we know the value of quality care, and are not ignorant of the steps the current administration is taking to improve the efficiency of healthcare. On a company-wide level, we are doing everything in our power to mirror the industry’s ideal values, and make for a better, more complete patient-care environment.