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Mentegram in Primary Care: Our Customer Story

Mentegram has started reaching outside of the pure mental health settings. The first customer is My Doctor Medical Group, a medical practice from San Francisco. They specialize in providing primary care, as well as addiction treatment, urgent calls and other services vital to a patient’s recovery. Their doctors, led by Dr. Paul Abramson who is the Medical Director, are also available to provide visits at home, at hotels, on location or even at your office. We asked Dr. Jennifer Banta, the Director of Behavioral Health, to share a few words on how Mentegram is working for My Doctor Medical Group.

Dr. Jennifer BantaOur integrated medical practice has been using Mentegram for about a month, and I am very excited about the early results with this self-tracking tool in more fully engaging patients in their own treatment.

I have been a licensed psychologist for over a decade, and one of the biggest challenges in treatment is having patients continue to do the work of therapy when not in therapy. Follow-through on paper-and-pencil homework assignments tends to be inconsistent due to forgetting, misplacing assignments, and poor motivation. Workbooks are somewhat better at encouraging completion of work, however, they tend to be specific to one topic, and that is not ideal when we are treating complex cases that do not present only one problem.

Apps are also often specific to one problem (eg, weight loss), and I have found that the average patient has bandwidth for one or perhaps two apps at a time without fatiguing or burning out.

Mentegram has come along and provided a generous library of brief, patient-friendly interventions that span a broad range of common presenting problems across physical and emotional well-being. Moreover, we can create custom interventions tailored to our specific patients. We are finding our patients want to help design their intervention, adding affirmations to keep them focused, behavioral activation that is meaningful to them.

Research has shown us that ownership and engagement in a solution will lead to better outcomes, and our patients are now helping shape the solutions to their problems. I look forward to and fully expect that this will translate to improved treatment compliance, because our patients are now part of their treatment goals and design in an entirely new and empowered way.

Of 7 patients I had start tracking data on my caseload, 6 have tracked within the past week and 4 within the past 24 hours. I understand this is a small sample size, but it should also be meaningful to anyone who is in clinical practice. It is quite extraordinary, particularly given the rich significance and customization of the data we are collecting and using together with our patients to optimize their health and well-being.

I can’t say enough about the product support from Milan, the founder, and his team. Well done!

Seeing how Mentegram keeps helping care providers and their patients in real-life situations makes me beyond excited. What I can say is that even though we are continuously applying our clients’ feedback to our new features, we are always here to do our best to help providers as they continue to take care of our physical and mental health, working as efficiently as they can.